Last month I had the opportunity to speak on a panel at the 2017 PACE Washington Summit in DC addressing the latest developments in the legal landscape affecting the Telephone Consumer Protection Act. The Washington Summit is a unique event at which marketers, contact center and customer engagement experts can meet face-to-face with policy makers and other industry experts.

I had the distinct pleasure of being on a panel with the following experts in their respective fields:

The panel discussion, Updates from the Bar: How the Courts are Affecting Customer-Contact Operations and Vice Versa, addressed a wide variety of TCPA legal developments, including:

  1. Selecting, using, and defending different telemarketing technology platforms in light of the TCPA’s varying standards;
  2. Ringless voicemail;
  3. Trends in securing and revoking consumer consent; and
  4. Bulk SMS and app providers


Learn about more TCPA legal updates as well as reassigned-numbers, consent and revocation issues, and autodialers in our most recent webinar: 

Updates From the Bar: Latest Trends in the Courts


About The Author

Meet the TCPA Defense Force. A team of experience professionals that focus like a laser on the TCPA and provide comprehensive services that solve a number of TCPA problems. The TCPA Defense Force aims to mitigate TCPA exposure for both creative marketing teams and conscientious companies that engage their customers through telemarketing.