Financial Institutions and the TCPA 

Over the years, the TCPA has been modified and supplemented, including the introduction of industry-specific exemptions to certain TCPA requirements. In our TCPA Exemptions Series, we provide E-guides tailored to each industry exemption that include an in-depth analysis of the exemption and the rules that still apply. This E-guide will help you decipher the precise scenarios that fall within the TCPA’s Banking Exemption. 

Bottom line: financial institutions should not let the TCPA deter them from using customer-engagement technologies to help identify and combat financial fraud.

In the easy-to-follow Q&A format, we answer questions such as:

  • Does the 2015 Free-to-End-User Banking Exemption cover residential, mobile, and VoIP numbers?
  • Does the 2015 Free-to-End-User Banking Exemption eliminate the consent requirement altogether?
  • Is it a “free-to-end-user call” if the call counts towards the recipient’s plan minutes or text message limit?
  • Can the prerecorded call or text message also encourage someone to purchase a specfic banking product or service and still qualify for the 2015 Free-to-End-User Banking Exemption?
  • If a consumer opts out of receiving one type of call or text message, must the financial institution stop initiating other calls or text messages subject to the 2015 Free-to-End-User Banking Exemption?

Length of E-Guide: 10 pages

Download your free copy of the Banking E-Guide from our TCPA Exemptions Series.


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